Hi! I have but my oculus quest 3 a week ago and can't use it because of very poor work perfomance when I connect it to my laptop by hdmi/cable connect or air connect, doesn't matter. Whe I disconnected it, all works fine and very smoothly. Please help!!! BTW I change my video adapter on meta app like I read in a some previous post.
Hi there, @Elanornakh! We don't want this to continue pulling you away from the world of PCVR, so we'd love to help out with that Quest 3 connection! To start, we highly suggest making sure your headset and PC meet the current requirements to use Quest Link, just to help narrow down the cause. That Quest 3 PC connection should not be using an HDMI cable, but rather an official or supported Link Cable listed in that article. From there, we'd like you to go through the following questions and steps, so we can get a full grasp of the issue at hand:
Is your router in the same room as the PC and headset?
Do you have a VPN connected?
Are you connecting your USB cable to a USB 3 port on your PC?
Please ensure both devices are connected to the same network.
Take all the time you need with that, and get back to us when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @Elanornakh! Hope you're doing well! We just wanted to touch base and ensure you've been able to get that Air Link connection working. If there's anything else you need assistance with, don't hesitate to reach out. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you @Elanornakh, for the update to the matter. We're sorry this has been an ongoing issue, however we are taking the proper steps for a resolution let me assure you on that. With that being said, are you still experiencing the original connection performance speed issues, or is this an entirely new concern you would like addressed? If you haven't already, please ensure your Quest 3 headset is on the most recent software update with is V65. You can do so, by following these steps below:
Press / on your right Touch controller to pull up your universal menu.
Hover over the clock on the left side of the universal menu. ...
Select Settings in the top right corner.
Select System, then select Software Update from the left menu.
However, if you still have more questions we are here for further assistance. We're looking forward to speaking with soon. Have an amazing rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, we wanted to check in here to see if you needed any further assistance. Please don't hesitate to hit us up!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
