Hey hey! Thank you for reaching out and bringing this to our attention. We understand how important it is to be able to use your Mic as seamlessly as possible, so we are happy to give you some troubleshooting steps to get you back and running smoothly. Please try the following listed below.
1. Make sure the microphone is clean and not obstructed (On Quest 2, the microphone is 2 pinholes located a few inches apart one on either side of the nose. On Quest 3 the microphones are built into the front plate and the center camera. There is one on top of the center camera and one on either side just below the center camera. Picture below) - Remove any unsupported third-party accessories that may block the microphone (such as a third-party facial interface, etc.) 2. Test with multiple games/apps - If happening only in one game/app, check the game/app permission to make sure microphone is enabled 3. Reset Microphone - Settings > System > Sound > Toggle Microphone 4. Reboot the headset
If you are still having difficulties with your microphone please ensure you are up to date and proceed with submitting a bug report. Please keep us updated and let us know how it goes! Don't hesitate to reach out to us again if you come across any other questions and we will be happy to help. We can't wait to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again! We wanted to check up on you to see if you still need help with your microphone that is not working when recording videos. If so, please feel free to reach out to us soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
