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Video stuck on processing stage

mormegil6
Honored Guest

Hello,

I am trying my first at Meta Quest for Creators. I successfully uploaded three VR videos. Two of them are already published with no issues; however, the third one is stuck on "processing" state. This is the third week of this issue, so I think there is some error, but since my other two videos went through fine, I am not sure if the issue is with my third video.

I am not sure if this is the right place to ask my question, so please let me know if I should search somewhere else.

Kind regards

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @mormegil6! We understand you're reporting that one of your VR videos seems stuck! Thank you so much for reaching out about this matter! We can certainly get you to the right place, so you can get to the bottom of this issue! On the Meta Quest for Creators website, we have a special page for Meta Quest Media Studio help. At the bottom of the page, there is an email you can use to reach out to our team, which specializes in this tool!

 

We hope this helps! If you have any other questions or concerns, feel free to let us know! Otherwise, we hope you have a great day and take care!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @mormegil6! We understand you're reporting that one of your VR videos seems stuck! Thank you so much for reaching out about this matter! We can certainly get you to the right place, so you can get to the bottom of this issue! On the Meta Quest for Creators website, we have a special page for Meta Quest Media Studio help. At the bottom of the page, there is an email you can use to reach out to our team, which specializes in this tool!

 

We hope this helps! If you have any other questions or concerns, feel free to let us know! Otherwise, we hope you have a great day and take care!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mormegil6
Honored Guest

Hi, @MetaQuestSupport -- thank you for a prompt reply 🙂

I have sent an e-mail to the address you from the help page you mentioned. Thanks for pointing me there. I did not receive any reply yet, but I believe this is finally the right address.

Have a great day!

Hey there again, @mormegil6! It's our pleasure! We're thankful for the update you provided, and we hope it is helpful for you. Feel free to reach out to us if you have any more questions or concerns; we're always available to lend a hand! We wish you a wonderful day and a blast playing in VR!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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