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Video won’t sync to app

P3RID0X
Honored Guest

I recently recorded a video in a game with my oculus, it turned out to be about 27 minutes long.  It’s not the longest I’ve recorded, but what was weird with this one is that it won’t sync to the app.  I’ve tried deleting the app and reinstalling it to see if it was just the app glitching, but it still wasn’t there.  Does anyone know how to fix this problem?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @P3RID0X! It looks like you're experiencing some issues with syncing your video to your Meta App. Let's work through this together! First, we want to ensure that your Meta Quest software is updated, as that might be affecting the syncing process. We appreciate you sharing the troubleshooting steps you've already tried; this helps us avoid asking you to do the same things again. We recommend restarting your headset and also recording a new video to check if it syncs to the app properly this time.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @P3RID0X! We wanted to touch base and see if you still require assistance. Feel free to reach out if you have any questions! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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