08-06-202401:59 AM - last edited on 08-07-202403:07 PM by IKnowYouDidntAskBut
For some reason when I watch my videos on the meta horizon app, they appear dark as if contrast was really high when they were recorded (it wasn't). Is there a fix for this?
Thank you for getting back to us! We would love to try and troubleshoot this together! We have some steps that we'd like you to try:
Make sure that the Meta Horizon app is fully up-to-date.
Uninstall the application, restart your device, and then reinstall the application.
If neither of these help, we recommend submitting a bug report for the app so our engineers can take a closer look into things! We hope this information helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @titanwing56! We want to make sure that you're able to fully enjoy the videos that you record in VR, so we'd love to investigate this together! To start, we have some questions:
Do the videos you record playback normally through platforms outside of the Meta Horizon App?
Have you tried any troubleshooting so far? If so, please let us know what you have tried, as we don't want to ask you to repeat things unnecessarily.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @titanwing56! We noticed that we haven't heard back from you yet. If you still need help with this, please let us know. We're more than happy to continue looking into the matter together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Very sorry I didn't see this! I do still need your help sorry I didn't get back to you. The videos I record play fine on other platforms, and I haven't tried any troubleshooting yet because I assumed it was unfixable.
Thank you for getting back to us! We would love to try and troubleshoot this together! We have some steps that we'd like you to try:
Make sure that the Meta Horizon app is fully up-to-date.
Uninstall the application, restart your device, and then reinstall the application.
If neither of these help, we recommend submitting a bug report for the app so our engineers can take a closer look into things! We hope this information helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We're so glad you were able to get this sorted! Now you can get back to reliving some of your favorite VR moments!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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