Visa payment method declined

[jemma_hancock]

Hey my oculus quest 2 won’t accept my Visa card for any games it’s worked in the past but now it won’t accept it can someone please help me. I’m 

[Jodla]

Thank You for reply, and more insight.
I tried today but unfortunately still cant add it 😞

[ThyRuinedKing]

Thanks for letting me know, there's a few other users who've also shared they continue to have this issue. The engineer team is looking closely at all payment methods at the moment, so it may take a bit for a full fix.

[davecotter]

hang in there and keep making noise. they'll eventually get to you.

[Reaperz.VR]

I've been dealing with this for over a month. Support has absolutely no idea what they are doing.

I can't add any form of payment methods. All my previous working payment methods were removed, and can't re add them. And when I have created a brand new email, with a brand new paypal, It comes up as unusual activity and I can't use it.

I CANT EVEN USE STORE CREDIT THAT I CURRENTLY HAVE. DUE TO NOT HAVING A PAYMENT METHOD, AND NOT BEING ABLE TO ADD A PAYMENT METHOD!!!!!!!

It's a joke. 

[Anonymous]

Still the support only provides bogus here - for over two years in a row.

Meta won't accept any of the listed payment methods or credit cards unless they meet Meta's insane requirements.
You have to have a Meta supported credit card linked to your (Paypal) account to make purchases for apps and such.
You can't use any NON US based credit cards unless they meet Meta's requirements.
The cheap Visas card that doubles as your Eftpos card from your bank will be declined.
That debit card from your bank allowing you to use your money over the entire world will be declined as well.
Even if you upload a copy from Paypal showing your account IS fully verified Meta won't allow you to use it.
Only once you became their full slave, gave up all your privacy and gave Meta control over your payment methods you can USE the games and apps you paid for.
You still won't actually own any, same for your headset.
Your money only gives you usage rights linked to your account.

For two years the Meta support fools users and provides the same NOT working solutions here they quickly marks as a solution - while knowing it is not.
Did you know Meta teamed up with Google?
Or that they link ALL you accounts together to provide a better user experience and better ad experience ?
And you are already forced to agree to this nonsense when buying a new headset....

The only option to fix this is to go without Meta and to use some other VR headset, preferably one where the company actually has a working support....

[Jodla]

My situation didnt changed, still i cant add payment method.
But i managed to get kinda error on one of many futile tries so i share it here(it show up in webstore):

"Unknown token ID. The provided token reference ID could not be found. Check the value and try again"

[DownunderGrumpy]

Tokens are usually used for security things....
Can't be too sure but it seems in your case the authentication is stuffed somewhere.
I had this a few times on Ebay and clearing the cookies and cache for the browser fixed it.
Meta made some changes recently to 'fix' this by logging you out of all open Meta sessions in open browser windows.
You might have noticed that you have to log in now a bit more often.
It does not fix the cookie thing though and same for stored browsing data.
You probably tried a different browser already I guess ?
Did you try all the ways of adding a payment method ?
E.g.: Through your account in the browser, the phone app or by signing up as a verified developer ?
Not sure why but some users are able to add things with one of the above but not all.

[ThyRuinedKing]

Hey everyone, this is an issue that should have been resolved within the latest update. There's a few users that are still having this issue, so I wanted to follow up in this thread and share that update.

If anyone continues to have this issue after updating, please answer the following:
Are you on a PTC build?
Software Version Meta Quest Mobile App
Software Version Meta Quest Headset

[Reaperz.VR]

I'm not sure what your thinking is meant to be resolved with the latest meta app, headset update. I still can't add my previous payment methods. It's meta wide, not just quest related. 

I can't add my main payment methods to Facebook, ad, or Instagram. I can't add my payment methods through the meta website, which is obviously not the app or headset. 

I'm using a temporary digital prepaid Visa debit card, that's costing me money to have (I don't need it anywhere else except in the meta universe, as all my normal payment methods work everywhere else in the world, just not with anything meta)

So can you please tell me how an update to the app and headset is meant to resolve my issue of not being able to add payment methods?

[DownunderGrumpy]

If this V60 update fixed things then may I ask where the complete log of the fixes and the list of still standing issues it to be found ?
The payment issues, especially for Paypal is not a matter of what a user does but entirely HOW META handles things.

Here is a suggestion : Do things like any other reputable company in the world does and those payment issues are fixed for good.
Two years of this bogus and the bogus copy and paste replies from the support - and NOW Meta claims it is fixed while not even disclosing what they fixed and what the REAL issue was?
We got to hear hear this more than enough times to know we can not trust this statement in any way - NO OFFENSE!