Visual glitch on casting - Quest 3

[igorlann]

I'm facing an issue with mirroring the meta to my computer; it works perfectly on my phone, but when I mirror it, my screen gets these visual bugs, turning entirely green. Regardless of the game, I always encounter these bugs. I've restarted... I've turned it off and waited hours before turning it back on, and I've updated everything, but nothing has solved my problem. I've also tried all my browsers (Brave/Chrome, Firefox), and I'm still facing the same issue with the visual bugs, everything turning green. It even seems like it's altering the colors to something resembling color blindness treatment.

Does anyone have a fix for this? I bought it two days ago, and ever since it arrived, I've been unable to stream with normal colors. Please help me!!!!

[MetaQuestSupport · Accepted solution]

Hello there! We see you are wondering about the green tint on your screen you are getting when mirrioring to your computer. While we understand this can be really distracting, we want to thank you for providing us with the troubleshooting you have already attempted. Since we see you have already tried several troubleshooting steps, we would like to provide you with this link that will take you step by step to report a bug. Click here for a step-by-step guide to reporting bug.

We hope this link is able to help you get the screen situation fixed. If you still continue to get the green tint while mirroring, please do not hesitate to reach out to us again, and we will be more than happy to continue to help you!

[MetaQuestSupport]

Hello there, @igorlann! We wanted to check up on you to see if you were able to successfully report a bug or if there is anything else we can help you with. If so, please feel free to reach out to us again, and we will be happy to assist you in any way we can!

[Tantek4D]

This link is just for him to report the problem directly through Oculos, but not an answer on how to solve the problem.

I'm having the same problem and so far I haven't managed to solve it.

I've tried several possible solutions but so far none have been successful.

[igorlann]

Just wanted to give you a heads up that I already submitted a report about the issue with my Oculus Quest through the headset's built-in support system. But I haven't heard back yet, so I figured I'd reach out here as well.

Would really appreciate it if you could take a look and let me know what's up!

Thanks!

[igorlann]

Just a quick update: I ended up doing a factory reset on the device, and that fixed the issue with the colors in the transmission. Everything was working as it should be.

But then I had to restart the device, and when I turned it back on, the same color problem was back. A simple restart didn't fix it this time around.

So, it seems like the factory reset is only a temporary solution. The problem comes back after restarting the device.

I'm still hoping for a more permanent fix, but at least I know that a factory reset can temporarily restore the correct colors.

[MetaQuestSupport]

Hello there again, @igorlann. Thank you for letting us know that you found a temporary fix to the issue. Here is a link that shows you how to cast properly. Additionally, we wanted to ask you a few questions to gain a better understanding of the issue at hand. 

1. Can you share the specifications of your PC with us?
2. Is your headset up-to-date? (You can make sure it's updated by following the link we've shared here.)

Thank you for sharing your progress with us as well as continuing to work with us to find a resolution. We hope to hear from you soon!

[MetaQuestSupport]

Hey there again, @igorlann! We just wanted to check in with you and see if you still needed help with the coloring issue you were having. If you still need assistance, please feel free to reach back out to us at any time! Have a great day!
 

[Maertuerer]

Problem also occuring for me.