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Vr headset not working

Elfsister1
Honored Guest

when trying to charge my headset there’s no LED light. I've tried to charge it using another lead and nothing! Even though both the headset lead works and the other one on other things - I’ve tried all the trouble shooting to try and reboot it and still no life 

I bought the head set in July 22 for my daughters bday in the August - we literally were playing it yesterday and today and now it’s just randomly stopped! 

can someone please help me please 

kindest regards 

carol

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @Elfsister1, we're disheartened to learn the fact that you're facing charging issues with your brand new device that was a special birthday gift for your daughter. Also since the device has stopped working we request you to kindly PM us as this would allow us to look further into detail and get relevant information regarding your device. We aim to get you and your daughter back into the VR world with Meta hence we suggest you to follow the steps:
 

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