09-06-2024 01:43 PM
when trying to charge my headset there’s no LED light. I've tried to charge it using another lead and nothing! Even though both the headset lead works and the other one on other things - I’ve tried all the trouble shooting to try and reboot it and still no life
I bought the head set in July 22 for my daughters bday in the August - we literally were playing it yesterday and today and now it’s just randomly stopped!
can someone please help me please
kindest regards
carol
09-06-2024 01:51 PM
Hey @Elfsister1, we're disheartened to learn the fact that you're facing charging issues with your brand new device that was a special birthday gift for your daughter. Also since the device has stopped working we request you to kindly PM us as this would allow us to look further into detail and get relevant information regarding your device. We aim to get you and your daughter back into the VR world with Meta hence we suggest you to follow the steps:
Please remember, you must be signed into the community first to send us a private message.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset