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Vr keeps turning on when charging

thebeast22boss
Honored Guest

My Vr turns on when I plug it in even though it is completely shut down. I’ve tried everything and it still won’t stop turning on while charging the only solution I know is to just leave it charging while it’s on. But when it’s dead and it turns on while it’s charging it uses its last bit of energy and then turns back off. And yes. I’m using the charger it came with and used multiple chargers and still turns on while charging. And I’ve made sure there’s nothing covering the sensor.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We saw you're having issues with your headset rebooting even when it has been shut down. 
We know this is a frustrating situation, but please be assured, we are here to help!

 

Can you clarify a few quick details so we can better understand your issue:

- Is this happening exclusively when your headset is completely powered off at 0% battery, or is it happening when it is completely powered off with battery still remaining as well?
- What model headset are you using?
- Are you having any other issues with your battery? Do you get the expected 2 hours of battery life from a 100% charge?

We hope to hear back from you soon about this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi @thebeast22boss!

Are you still in need of assistance?
Feel free to let us know. We are here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @thebeast22boss,

 

We haven't heard from you for a while.

 

Do you still need help with this? Please feel free to message - our team is waiting.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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