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Vr

haycarpenter
Honored Guest

My vr set keeps turning off even though the head set is fully charged, and won’t let me do anything while it is on. What can I do? If I factory reset will I lose everything I’ve bought on games? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @haycarpenter. We know being able to use your headset with full functionality is important, and we're here to help you get things up and running smoothly. To answer your question, if you factory reset your device, you will not lose everything. All of your games and purchased apps will be linked to your Meta account. As far as troubleshooting goes, we'd recommend trying to reboot the device if you haven't already. If that step doesn't work, the next thing would be to do a factory data reset on your headset. The steps for both of those will be in the link here. Let us know if these steps help to resolve things. If not, we'll look at the next best steps to move towards a solution. Looking forward to your response!

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MetaQuestSupport
Community Manager
Community Manager

Hey @haycarpenter! Just following back up with you. Let us know if there's been any updates on your issue. No rush. Hope to hear from you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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