I keep getting this error with my headset and the loading is slow with network and vrchat gives this error when I try to load into it "oculus platform error during user proof check timeout during fetching DSAT make sure you are using vrchat from the oculus pc app"
Hi @R4LS3I! We thank you for taking time out to share your recent experience with your Quest device. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. @Mystiee providing a great option to resolve this VR Chat loading issue, have you taken the time to attempt the fix provided? If not no worries, we wanted to provide some more troubleshooting steps just in case you needed further assistance.
Confirm if USB cable is plugged into a USB 3 Port as recommended.
USB 3 is often indicated as the Blue port
Re-seat the USB Cable
Try another USB 3 port
Reboot the PC
We hope this was helpful in resolving your issue. However, if you need further assistance don't hesitate to reach back out to us. Have a legendary rest of your day!
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Hey again, @R4LS3I! We just wanted to follow up with you on the issues you were having with VRchat not loading for you. Did you still need assistance with this matter? Talk to you soon! Have a great day!
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I'm having the same issue to, I'm not playing on a PC and half the people playing VrChat don't either. Can I still play vrchat on oculus without using a PC? If not I know alot of people will stop playing vr chat if this is a problem for them to
Hi there, @ella.hattum! We certainly don't want this to continue pulling our users away from the virtual world, so we appreciate you bringing this to our attention! To start, are you able to let us know when this issue first began for you, or has this always happened since installing the game? Have you used your headset connected to a PC to play VRChat in the past? If possible, we'd like you to try uninstalling/reinstalling the app altogether, and making sure your headset is completely up to date. Please let us know if anything changes, and get back to us when you can!
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Hey, hey @ella.hattum! We're checking in to make sure you were able to get VRChat working again, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out! We're happy to lend a hand!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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