WELCOME25 not working

[lunartom1.2023]

 

I just received an email from you that I can get 25% discount on my first purchase with you. I immediately went onto the store and again it stated there about the discount. I added the game to basket and on the purchase page it again tells me about the promo code. When typing in the code the error ‘Your order cannot be updated at this time’. 

Please advise. 

 

[MetaQuestSupport]

Hey there, @lunartom1.2023! We couldn't help but notice that you are experiencing some digital purchase issues when trying to use the discount code we sent you in an email. Thank you for bringing this to our attention! It's important that the process of making a purchase be relatively simple for our users. We see why you have a concern here and we're happy to help out! We have a few troubleshooting steps that we think may help to resolve your issue.

• Try a different device when trying to make the purchase. 
• Try a different network.
• Try a different payment method if possible (PayPal, debit/credit card) 

Please let us know if the above mentioned recommendations help any. We will be standing by just in case further assistance is needed!

[lunartom1.2023]

Thank you for responding to me so swiftly. 

I have tried multiple devices and two different payment methods and still the error appears. 

 

[MetaQuestSupport]

You're very welcome, @lunartom1.2023! We definitely appreciate you taking the initiative to try a few troubleshooting steps on your own. Since you still were not able to get that code working for you, we'd like to invite you to shoot us a private message that way we can take a closer look at this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.