WIFI connected but suddenly there's no internet

[Dreshengoby]

About 8 months ago my meta quest 2 stopped connecting to any WIFI networks. It worked perfectly fine before!

Things I tried:
Factory reset through mobile app and normally, connecting to mobile internet with VPN on and off, restarting, leaving that problem for months.

If this information helps: I live in Russia, my router is TP-Link 2,4Ghz. Right now I'm stuck on internet connection after many factory resets. Does anybody know how to troubleshoot this bug?

[MetaQuestSupport]

Hey there, @Dreshengoby! We see you are having trouble connecting to Wi-Fi, so we would love to provide you with some common Wi-Fi blockers. Please read below. 

Captive Portals

The network will prompt any new devices via a browser to interact with a web page, the captive portal, before allowing Internet access. Quest setup will fail on these networks. However, they may be used successfully after the initial Quest setup has been completed.
 

Weak signal

You will experience low signal if there is not sufficient Wi-Fi penetration in their environment. For this, we advise you to move closer to the router or switch to a network with a stronger signal.
 

Incorrect Wi-Fi password

You may experience connection or authentication errors if the password for your network is not typed correctly. For this, we advise you to disconnect from the network, reconnect, and reenter your Wi-Fi password.
 

Dual-band routers (5 GHz and 2.4 GHz)

We advise you to disable the dual-band feature of the router so the headsets can be on the same channel. This may prevent the headset from joining another channel, which can impact the Wi-Fi signal.

We hope this information is helpful. 

Please don't hesitate to reach out to us again if you are still running into Wi-Fi issues with your Meta Quest 2. 

[MetaQuestSupport]

Hi there, @Dreshengoby! We're just reaching out again to ask if you need further assistance with this issue? 

[Dreshengoby]

Hello! I'm very sorry for not anwsering, I was in a trip.

So I managed to do some progress with sideloading BUT as always, after updating after restarting it literally thought it didnt update. Its literally stuck in a loop. Please, help me! I'm very tired of this ########.

I have a 2.4Ghz router, I'm using my home router so it doesn't have captive portals, my signal is strong (videos on youtube can load pretty fast on 1080p60), I'm sure that password is correct.

[MetaQuestSupport]

We understand that this isn't the kind of experience you were hoping for. We have one more troubleshooting step we would like you to attempt, but we will need you to send us a PM to proceed! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We can't wait to hear back from you!

[hueyzz]

Having the same issue, I did a factory reset, and still. 

I have reset my router, booted my headset, sideloaded and nothing, any thing help you so far?

[MetaQuestSupport]

Hey there, @hueyzz! We recognize that you're having the same issue as Dreshengoby. We appreciate you attempting troubleshooting some troubleshooting steps. Please send us a PM so we can further assist you! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to see you in our PMs!

[MetaQuestSupport]

Hiya @Dreshengoby and @hueyzz! If you'd like continued assistance go ahead and send that private message! Can't wait to hearing back from you!

[Dreshengoby · Accepted solution]

Something actually helped! So the problem was with poor internet connection, my WIFI was always falling off from

my headset. Try doing w mobile hotspot from your PC with VPN paired(you have to pair your hotspot with VPN, watch a tutorial on youtube)

[MetaQuestSupport]

We're glad to hear everything worked out! If there's anything else you would like assistance with please let us know!