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Wallet for preteen account

MommaWeber.99
Honored Guest

Just got Meta Quest 3 for Xmas and setup accounts for both my teen and preteen. They each received gift cards as well. My teen added his fine and purchased a game but there is no wallet for my preteen? How do I redeem the gift card and let them use it for in game purchases?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello @MommaWeber.99! We are excited to welcome you and your family to the wonderful world of VR. Thank you for bringing this matter to our attention. There is the option for you to gift games/apps to their account, which sends a code to their email address, which they then use to redeem the software. It's maybe not what you're wanting to do but it has the benefit of allowing you to decide what software they install as you choose the game/app to be gifted. If you still have questions, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon! Have an awesome day!

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4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hello @MommaWeber.99! We are excited to welcome you and your family to the wonderful world of VR. Thank you for bringing this matter to our attention. There is the option for you to gift games/apps to their account, which sends a code to their email address, which they then use to redeem the software. It's maybe not what you're wanting to do but it has the benefit of allowing you to decide what software they install as you choose the game/app to be gifted. If you still have questions, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We just wanted to follow up with you on the issues you were having concerning your child's account . Were you still experiencing these issues? Hope to talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Why don't you allow the parents to put a set amount of money into their kid's wallet. You are not allowing parents anything! You are restricting. 

To anyone setting up an account...do not set up an u13 account for them...it's a nightmare to do even the simplest thing. 

Hi there, @Nicocondon871. We know not being able to have a kid wallet to purchase apps and in-game content can be inconvenient, and we understand how important parental supervision is for you. While we understand this may not seem ideal for you and our users at this time, we value your feedback and suggestions on how to improve our products and VR experience. Therefore, we suggest visiting our Ideas Forum, where you can add to an existing thread or create your own, providing our engineering team with ways you would like to see us improve your overall VR experience. Let us know if you have any further questions or concerns.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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