cancel
Showing results for 
Search instead for 
Did you mean: 

Warranty Coverage

22Nachooo
Honored Guest

I let my friends come over about a week ago and long story short they ended up breaking both controllers. I was just wondering if these broken controllers would be covered in meta warranty or not. 

1 REPLY 1

MetaNinjaTurtle
Meta Quest Support
Meta Quest Support

Hey there,

Thanks for joining us at the Community forums!

I know how frustrating it is when your friends accidently damage your items, especially your Meta Quest Controllers. Unless you have the Meta Warranty Plus coverage before the damage was caused and still have it, it would be covered.

However, if you don't, Meta's limited warranty doesn't cover damage caused by misuse, accident (e.g., accidental physical impact, exposure to liquid, food or other contaminants, etc.)  

You can find more about the limited warranty here. 

Hope this helps answer your question! 🐢

"How much you wanna make a bet I can throw a football over them mountains?"

Ryzen 7 5700G | Asus Dual RX 6650XT | Gigabyte B550M DS3H | 16GB DDR4 3600MHz | be quiet! Pure Rock 2 FX | 2 TB WD Blue NVME PCIe Gen3 | NZXT C750W | Fractal Pop Mini Silent
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?