02-15-2022 06:08 AM
I am posting this for other people experiencing issues getting warranty work accomplished from Oculus. I have been fighting to get a 30 day old faulty Quest 2 headset replacement. All the chat support does is tell me they will escalate to a "specialized team". Then I get an email about weather delays that everybody on this planet knows is a lie. I have never seen weather delays last for weeks. I had to resort to starting legal arbitration process outlined https://www.oculus.com/legal/terms-of-service/ in section 6. Address to use is Meta Platforms, Inc., ATTN: Oculus Arbitration Filing, 1601 Willow Road, Menlo Park, CA 94025
04-04-2022 04:55 PM
Never heard back from arbitration. But, I expected that. Here is the address to send your letter- Meta Platforms, Inc., ATTN: Oculus Arbitration Filing, 1601 Willow Road, Menlo Park, CA 94025
I will keep posting here as I get updates. The process I am going through is below. The courts accepted my claim, and the registered agent for Oculus will be served this week. They will have 14 days to respond once served.
04-04-2022 04:57 PM
another example of what the class action being built will address. At least from what I have heard here in TX. Our attorney general hates FB\Meta\whatever they wanna call themselves.
06-05-2022 03:22 AM
Since my suit was less than what a lawyer would charge to go to court Meta settled for the full amount. Really sad that the only way to get things handled was through law suit though.
06-05-2022 05:10 AM
Very sad indeed can you share how you went through with it and cost ? Because I have to do the same I’ve been waiting for. Months
06-05-2022 09:13 AM
You’d think that Meta would want to avoid this situation and fix the process or be more transparent with their customers. I had to wait 3 months for my replacement and if they would have just said “hey, we don’t have the parts, we’re sorry, and we’re working hard to make this right. Here is your lead time: 3 months” I would have been annoyed but far less so than the crazy “we can’t get an update from logistics” run around.
06-06-2022 02:21 AM
Cost for filing small claims depends on where you live. They aren't much though. Really just time consuming. You should be able to google the specific steps for filing where you live. Once a court date is set you will hear from someone at Orrick. They represent Meta. If you have kept your suit amount reasonable they will probably just offer to pay it & not go to court.
06-06-2022 02:28 AM
Meta doesn't care about consumers. They never have since FB was created. They buy smaller companies up so they control the market. Right now they own 74% of the VR market. If you google "oculus class action lawsuit" you will see a bunch of stuff building for a class action. the FTC has already won against them. https://www.expertinstitute.com/resources/insights/facebook-loses-500-million-in-virtual-reality-law...