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Warranty not showing up on account

Kiisumaru
Honored Guest

Got a new Quest 3 through the play now pay later promotion.  Once I activated my Quest 3 my Meta Quest+ subscription activated, but my Meta Warranty Plus doesn't seem to be.  I pretty much instantly got stick drift on my left controller and submitted a support ticket without realizing I didn't have the warranty activated and don't know if this will affect things.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Kiisumaru! We certainly want to help make sure your Meta Warranty Plus purchase is working properly, so we'd be glad to look into this for you! Meta Warranty Plus is an extended warranty and device protection program that offers 1 additional year of warranty coverage, so @user_901925786032222 is absolutely correct. Check out this link for more information on that! Aside from that, feel free to shoot us a PM when you get the chance. Simply select our name to get to our profile page, or click here, and we'll get that pulled up on our side. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

2 REPLIES 2

user_901925786032222
Expert Consultant

Everyone has a one year limited warranty for free. The extended warranty is more like an insurance policy.

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Kiisumaru! We certainly want to help make sure your Meta Warranty Plus purchase is working properly, so we'd be glad to look into this for you! Meta Warranty Plus is an extended warranty and device protection program that offers 1 additional year of warranty coverage, so @user_901925786032222 is absolutely correct. Check out this link for more information on that! Aside from that, feel free to shoot us a PM when you get the chance. Simply select our name to get to our profile page, or click here, and we'll get that pulled up on our side. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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