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Warranty repair

Honored Guest

We live in Poland. We try to fill in the form regarding the shipping address and enter our address, unfortunately the system informs that we enter the wrong address. The Meta Quest 2 headset is under warranty. There is a problem with the sound and as soon as you turn on the goggles, you can hear a constant crackling sound, which makes it impossible to use normally. We send e-mails asking for help and no one has answered the question of what are we doing wrong



Hi @rafal.elo 🙂

send a PM @MetaQuestSupport  here in forum.

Click on the name to visit their profile page, then click the "send a message" button.

They'll answer and they hopefully can help you with your problem.

Good luck🤞

Community Manager
Community Manager

Hello there, @rafal.elo! We'd like to make sure you're getting the most out of your VR experience, so we'd love to help further with the audio on your headset! For a bit of clarification, when did this issue begin? Does the crackling sound happen in apps, as well as the Meta Quest home environment. Also, does the cracking sound happen when using headphones? Lastly, so we don't repeat any, what troubleshooting steps have you already tried? Keep us updated and we can continue from there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hi, @rafal.elo! We're checking back in to see if you still need assistance with that crackling audio on your headset. If so, please don't hesitate to reach out with those requested details from our last post! We'll always be glad to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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