cancel
Showing results for 
Search instead for 
Did you mean: 

Warranty repair

rafal.elo
Honored Guest

We live in Poland. We try to fill in the form regarding the shipping address and enter our address, unfortunately the system informs that we enter the wrong address. The Meta Quest 2 headset is under warranty. There is a problem with the sound and as soon as you turn on the goggles, you can hear a constant crackling sound, which makes it impossible to use normally. We send e-mails asking for help and no one has answered the question of what are we doing wrong

3 REPLIES 3

Choleni
MVP
MVP

Hi @rafal.elo 🙂

send a PM @MetaQuestSupport  here in forum.

Click on the name to visit their profile page, then click the "send a message" button.

They'll answer and they hopefully can help you with your problem.

Good luck🤞

MetaQuestSupport
Community Manager
Community Manager

Hello there, @rafal.elo! We'd like to make sure you're getting the most out of your VR experience, so we'd love to help further with the audio on your headset! For a bit of clarification, when did this issue begin? Does the crackling sound happen in apps, as well as the Meta Quest home environment. Also, does the cracking sound happen when using headphones? Lastly, so we don't repeat any, what troubleshooting steps have you already tried? Keep us updated and we can continue from there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi, @rafal.elo! We're checking back in to see if you still need assistance with that crackling audio on your headset. If so, please don't hesitate to reach out with those requested details from our last post! We'll always be glad to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?