03-20-2023 01:28 PM
I need help to talk to someone in warranty my headset screen wont work.
03-20-2023 01:37 PM
Heya @zach2010.2023. We understand how having your screen not working can cause some issues. We'll be more than happy to direct you to the right place to discuss your warranty options. However before we do that we want to try and fix your screen issue.
Can you tell us what issues you're having exactly with your screen? Is it not turning on, is stuck on a Meta loading screen?
We'll also like to try rebooting the headset real quick to try and solve this. Please follow these steps to do so.
Once we get that information, we'll be able to determine how we go about this next.
03-21-2023 01:42 PM
Hey we are reaching back out to see if you're still having issues with your headset not working. We look forward to your response and figuring this all out.
03-27-2023 10:59 PM
Good evening, I purchased 3 units of META OCULUS QUEST 2 128GB at BHPhoto, and one of the devices has a color line that I cannot solve, I need to find the solution if I can send them so they can review it, solve it and return it to me, how proceed? Greetings
03-28-2023 07:06 AM
Hey there @patricio.philco, we see that you are having some trouble contacting support about your headsets. Not to worry, our representatives are available 24/7 and would be delighted to help you with your situation. If you can, please contact our support team on our website. You can do so by clicking this link. Looking forward to helping you further!