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Warrenty issues

Level 2

Has anyone been mucked around by Meta Oculus with regards to warrenty?  Our headset was faulty was sent back . They sent a replacement that didn't even turn on. Meta sent shipping documents to return thame replacement.   BUT for the past 4mths have refused a refund or even sent a replacement.  Keep asking us for patience but are still selling headsets.   Any suggestions to help us either get a refund or a new headset. Was all under warranty.


Community Manager
Community Manager

Wow! This is not the experience we want you to have with our Team! We know the time this is taking away from being able to get have you in the VR world and want to make sure we can provide as much help as we can! 


Which is why we want to invite you to get connected with us through PM's! That way we can get a better look at this for you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We have been waiting four months for a replacement oculus headset from Quest Meta under warrenty. You have the returned headset and acknowledged that and now we have over 50 emails of excuses as to why we have not recieved a refund or replacement. Yet you are still advertising taking money and delivering products. Feel we have been victims of fraud. Meta response team keep blaming logistics. But will not provide complaint process. Please advise how many other this happening to.  Has anyone else fallen victim to this ?

The best thing you can do is continue reaching out via email for updates regarding the issue you're experiencing. The team here has limited resources to resolve any shipping or logistic issues, but the OculusSupport handle would be happy to look at your ticket via PMs to ensure everything is being handled correctly and that they're working towards a resolution of getting your headset set back to you. 

I can not seem to be able to PM .. can you break it down for me. Keep getting diverted and the only place to message is here..... please and thank you

No worries! Click on the @MetaQuestSupport username and you'll see "Send a Message" on the top right of their profile page. You can see an example of how it should look here: