Was sent a second order I didn’t order!!

[aalbertson81]

I received an email notification i am getting a double order and being charged!! I didn’t place the second order! Help! How do i get this taken care of?

[Anonymous]

Certainly not by posting in a community forum.

Contact Oculus Support. Open a ticket or chat or both.

https://tickets.oculusvr.com/hc/en-us/requests/new  ; (Chat Button appears in bottom right corner)

[TomCgcmfc]

Contact Oculus Support and ask them to cancel one order request a refund.  You might be able to do this via Support chat.

[aalbertson81]

I can’t find the support chat. I submitted a help ticket. They never responded to the first help ticket I sent them over 1 month ago

[Anonymous]

aalbertson81 said:

I can’t find the support chat. I submitted a help ticket. They never responded to the first help ticket I sent them over 1 month ago

It's unusual to get no response. If this happened over a month ago, it may be too late to stop it.

This is where the "chat button" shows on my screen........................

[Linkue]

you really should read this post. https://forums.oculusvr.com/community/discussion/84531/ordered-oculus-quest-no-communcation-with-support-help-please#latest