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We cannot purchase games in Brazil

711slurp
Honored Guest

We use digital payment system called pix we also have visa and master card we don't use paypal at all.
For some reason we cannot purchase any games at all or add credit cards to the payment system.

Steam however allows us all to use pix.

Fix the payment system! 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @711slurp! Thank you so much for reaching out to us. We understand that you're unable to link a payment method to your account. We know you're eager to start building your library, so let's get to the bottom of this!

You mentioned that you are unable to add any payment method. What happens when attempting to link a credit card or debit card? If you are seeing an error, would you be able to take a screenshot of the error and provide it to us?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @711slurp. Just checking back in with you to see if you'd like assistance with your payment issue. We hate for you to continue to have issues with purchases, and we do want to help you to the best of our ability. There's a link we think you should check out here that may be useful in allowing you to resolve the issue. If you'd like to take some time to visit the ideas forum to make a suggestion about Pix, it may be helpful to you and other Meta Quest members to mention adding Pix as a payment method there. Your issue with payment availability and concerns are important to us, and we'd like your voice to be heard in every way possible. The Ideas Forum link is here. We're still standing by if you need assistance! We hope to hear from you soon. Best regards! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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