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We cant find your headset. please connect your headset.

olgeezer74
Level 2

every time i try using air link (cable link does nothing) it stays on a black screen with dots in my headset, then my computer tells me "We cant find your headset." even though it says "Oculus 2 And Touch connected."

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @olgeezer74!

Looks like you're having trouble with the Link System, that's definitely a pesky thing to have trouble with - let's fix this together! First, please be sure to check if your PC meets all the requirements, be sure your drivers are updated and check for any Windows updates you may need.

If everything is updated and requirements are met, please try the troubleshooting steps below.

Ensure your Link connection is properly established

  1. Open the Oculus PC app on your computer.
  2. Turn on your Quest 2 or Quest.
  3. Plug your USB 3 cable into a USB 3.0 port on your PC, and then plug the other end into your headset.
  4. A message displays in VR prompting you to Allow access to data. Select Deny. If you mistakenly 'Allow' the prompt, you must unplug your USB cable from the Quest and plug it back in.
  5. When prompted to Enable Oculus Link, select Enable to begin remote rendering using Oculus Link.

Repair the Oculus PC Application

  1. Go to https://www.meta.com/quest/setup/ and click Download software.
  2. Select Repair.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
    • Please remember to re-enable your antivirus software once you've completed the repair.
  3. Allow the repair process to run, download and install.
  4. Launch the Oculus PC app.

If this doesn't assist with the issue, we suggest following these steps to gather your Oculus Logs and submit a ticket to our Support Team and they'll be able to view and assist further. We hope to have this resolved for you soon!