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We couldn't find any devices associated with your Meta account.

Larryj5935
Honored Guest

I log on to my Meta account on my PC.  The message I get is this:

We couldn't find any devices associated with your Meta account.

The IOS app will not allow me to purchase anything either even though it recognizes the Quest 3 that I have.

What do I do?

 

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @Larryj5935, and thank you for your patience! We understand that when you try logging into your Meta account, you can't find any of your devices. We know how concerning it is not being able to play your device and how it can delay time away from the wonderful VR world. We'd love to take a closer look at this. So that we can gather some personal information from you, we'll need you to PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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