Hey @Larryj5935, and thank you for your patience! We understand that when you try logging into your Meta account, you can't find any of your devices. We know how concerning it is not being able to play your device and how it can delay time away from the wonderful VR world. We'd love to take a closer look at this. So that we can gather some personal information from you, we'll need you to PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
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I have the same problem with my Oculus Quest. I can't find the appropriate serial number despite looking and looking. Can't contact support about this without having a device associated with my account, which is the very reason I need help!!!
and thank you for your patience! We understand that when you try logging into your Meta account, you can't find any of your devices. We know how concerning it is not being able to play your device and how it can delay time away from the wonderful VR world. We'd love to take a closer look at this.
Could I kindly ask you to ensure the following please:
- Make sure that you are logged in with the right account
- Ensure the applications and headset are on the latest available version - Ensure phone and headset are connected to the same network, on the same frequency - Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
- Check if you are able to do this on a different device.
- Reinstall the application.
- Reboot the device
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
Select Restart. Your headset will turn off and then turn back on.
We hope that this is able to help, but if the issue persists, we would love to receive a private message so we can continue this conversation. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
12-11-202402:25 PM - last edited on 12-11-202402:57 PM by Kh_Phil
hi i am going thru the same problem but on the desktop. I am sure i am using the right email but it says its not associated with the email I entered after the code
Thanks. I ended up giving up after nothing helped and threw the stupid thing away.
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