Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support.
(It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions)
Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support.
Message I get.
We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.
Hey there, @YakBearded! We couldn't help but notice that you were having some difficulties making purchases within your headset. We'd love to help you get back on the right track! We understand that you've been in contact with our support team, so we kindly ask that you send us a PM so that we can gather some account details and take a deeper dive into things for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be patiently waiting to hear from you!
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Hiya, @YakBearded! We just wanted to check back in with you. Please follow the steps above to send us a PM if you're still in need of some assistance, and we'll be more than happy to help! We'll be looking forward to your message!
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Yeah so I've been having the same problem I just gave my credit card to my alt account I sent 65 bucks to it threw meta cash but know I'm having this issue because I wanted to buy something for scary baboon and of course it said this someone help it's good to say I'm not alone
Hey there, @TheRareClockwork. Being able to use your preferred payment method is pretty important. We would be happy to look into your issues further and see what we can do to help. Please send us a direct message by clicking our profile name and visiting our Profile Page, then clicking "Send a message" so that we can get the information we need to investigate further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @TheRareClockwork! We wanted to reach out and let you know that we are here to help however we can. You can reach out to us at any time in the future, and we would be happy to assist further if you are still having issues. Just let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Yes the same message "We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.". I've been trying to figure out something to buy stuff, but I can't.
Can you tell me how to buy stuff when it says "We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed."
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