Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support.
(It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions)
Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support.
Message I get.
We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.
Hi @princetondagoat. We understand that you are having issues making purchases. We know this is getting in the way of you playing the games you love in the wondrous world of virtual reality; not to worry. We are happy to dive deeper into things for you. If you could send us a private message with your account information, we would be happy to assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Talk soon!
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Hello again, @princetondagoat! We just wanted to check in and make sure everything is going okay. If you still need help with this, please reach out using the steps in our last message to contact us privately. We are happy to continue helping however we can!
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I got straight onto support about it and whilst it took a while, I think they eventually sorted it as I was able to purchase a few bits of content since then.
Try with them and hopefully they'll get things moving.
I could dream forever, and never stop. I could think of life and beauty, the stars that fade in the sky. The hearts of lovers, the dreams of dreamers.
Good luck to you all. I've had this issue for 3 years now and nothing has changed. I've resorted to only use my headset with PCVR. Support is absolutely a joke. To call it terrible would be a compliment. By far the worst support team I've ever seen. They know it's bad too, they never give out surveys lol.
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