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We weren't able to confirm this product is associated with your account.

DreadedGoblin
Level 2

My quest 2 left controller has stick drift, I am trying to replace the controller. It says "Your product is eligible for replacement."
but then at the bottom it says 
"We weren't able to confirm this product is associated with your account."
and I am unable to go any further. Any idea how I get a replacement or how to associate the controller with the account?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @DreadedGoblin. Thanks for reaching out to us. We understand that your inquiring about replacing your controller. We'd love to help clarify things for you. 

 

We'd love to invite you to our PM so that we can look further into this for you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
 

Once you're ready to PM us please send us a screenshot of what your looking at saying, "Your product is eligible for replacement". Are you attempting to create a Support ticket?  

 

We look forward to hearing from you. We're always happy to help!
 

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @DreadedGoblin. Thanks for reaching out to us. We understand that your inquiring about replacing your controller. We'd love to help clarify things for you. 

 

We'd love to invite you to our PM so that we can look further into this for you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
 

Once you're ready to PM us please send us a screenshot of what your looking at saying, "Your product is eligible for replacement". Are you attempting to create a Support ticket?  

 

We look forward to hearing from you. We're always happy to help!
 

I am having the same problem and I PMed you about it.

Hey there, @suctionsteak! Thank you for sending us that private message about that controller. We appreciate you letting us know about what's going on and will be happy to help you as soon as we are able to!