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Weird Blur at the bottom of my right Lens (Quest 3)

art1factual
Honored Guest

So I have had my quest 3 ever since they started giving them out. Today I was playing VR for a couple hours, I got off, then a couple hours later I hopped back on and saw a weird blur on the bottom of my right Lense, I tried wiping it off and it didn't change a thing. I am wondering if there's any way to fix it. Or if its like a bug or something. It might be between my Lense and the hardware, where I can't wipe. Because wiping the front of the Lense did nothing. And its completely normal on my left Lense.

Right Lense Closeup.jpgLeft Lense.jpgThe one with the Blur at the bottom is the right Lens, the one without the blur at the bottom is the left Lens.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @art1factual, thanks for contacting us about this. 

Can we just ask a few questions about this issue? Has the headset been dropped, been left in sunlight or had any spills on it recently? We'd really appreciate your honesty.

Furthermore, we can suggest a hard reset or even a factory reset as this may be an internal issue rather than direct damage to the lens. 

Don't worry about factory resetting as all your data is stored on our internal servers!

Hope to hear from you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, just checking in to see if you need help. Thanks 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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