08-21-2024
09:36 AM
- last edited on
08-21-2024
01:28 PM
by
IKnowYouDidntAs
So I have had my quest 3 ever since they started giving them out. Today I was playing VR for a couple hours, I got off, then a couple hours later I hopped back on and saw a weird blur on the bottom of my right Lense, I tried wiping it off and it didn't change a thing. I am wondering if there's any way to fix it. Or if its like a bug or something. It might be between my Lense and the hardware, where I can't wipe. Because wiping the front of the Lense did nothing. And its completely normal on my left Lense.
The one with the Blur at the bottom is the right Lens, the one without the blur at the bottom is the left Lens.
08-21-2024 01:45 PM
Hey there @art1factual, thanks for contacting us about this.
Can we just ask a few questions about this issue? Has the headset been dropped, been left in sunlight or had any spills on it recently? We'd really appreciate your honesty.
Furthermore, we can suggest a hard reset or even a factory reset as this may be an internal issue rather than direct damage to the lens.
Don't worry about factory resetting as all your data is stored on our internal servers!
Hope to hear from you soon.
08-22-2024 01:50 PM
Hey there, just checking in to see if you need help. Thanks
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