Hey @Snake9447! We know for all Meta Quest family members, having a clear screen is necessary to play to your best capabilities. Let's resolve this to get you back to the full immersion of VR! It sounds like you may have sun damage in your lens and display. The screen is very susceptible due to the magnifying effect of the lenses, even minimal exposure to sunlight can sometimes burn the screen. Here you can find our article on how to avoid sunlight damage with your Meta Quest headset in the future.
We would love to gather some sensitive information from you to dig deeper and look into possible options we have for you! You can go to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
When you private message us, it would be awesome if you can provide an image of the red/brown line that appears on your screen to get the ball rolling quickly! To take a clear picture of the inside screen, please cover the sensor at the top between the eyes and you can take the picture through either lens! We hope this helps and we look forward to keep assisting!
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Still slithering around, @Snake9447? Let's get you back to creating clear, crisp, high quality VR experiences and memories! Just reach back out or send us a 'PM' if you'd like continued assistance.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @Snake9447! We're ecstatic to hear that you got your headset replaced! We appreciate taking the time and letting us know everything was able to get resolved for you. We'll be here if you'd like any additional assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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