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Weird controller issue

jade.jade.jade
Explorer

Left controller issue - Meta quest 2. When the headset turns on, right controller functions as usual, but the left controller flashes constantly and occasionally vibrates like it's trying to turn on, sometimes appearing in game briefly, but refuses to permanently connect.

OTHER INFO - Controller has been dropped a lot in the past, also has not had battery cover for maybe a week now.

I already tried the base level garbage that the community manager account recommends.

DEAR ADMINS AND COMMUNITY MANAGER ACCOUNT, PLEASE AT LEAST TRY TO FIND ME AN ACTUAL SOLUTION INSTEAD OF FORCING ME TO GO TO PMS AND NOT GOING PAST THE BASE LEVEL SCRIPT. I WANT OTHER PEOPLE TO BE ABLE TO SEE THE SOLUTION.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @jade.jade.jade. We see you are having some issues with your left controller and know how this can impact your gameplay experience while playing VR, and we would love to work with you and figure this out so that way you can get back to playing in VR.

 

If you can just please provide the following details:

  • Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
  • Change the controller battery and check the LED status (blinking, solid, or no light at all)
  • Unpair the controller and repair to the headset
  • What color is the LED?
  • When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or in menus?

We can provide a link on how to pair and unpair the controllers to and from the headset. https://www.meta.com/help/quest/articles/getting-started/getting-started-with-quest-2/manually-pair-...

 

We only invite to PM when we need to request additional information such as account, product, or private information that we would not want on a public form for everyone to see.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

No accessories, battery has been changed, the LED constantly blinks when headset is on. Has been repaired multiple times, White LED, occurs globally.

Thank you so much for providing those details. We would love to assist you further privately so we can keep your personal information off our public forums. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message. 

 

We look forward to assisting you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again! We just wanted to remind you to send us that private message and we can continue to assist you. You can follow this link to get to our page. Please remember, you must be signed in to the community first to send us a private message. We look forward to your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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