So i was using my meta quest 3s and then i started smelling burnt from it. I didn't wanna take any risks so i turned it off and haven't used it or charged it for 2 weeks now. Is this something to be worried about or should i just plug and play?
@alvinos03 this is something to be worried about. The connectors overheating can melt the plastic. One user had molten plastic dripping on his cheek. This is a health and safety hazard so get in touch with support.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR GOOGLE PREMIUM ACCOUNT
@alvinos03 this is something to be worried about. The connectors overheating can melt the plastic. One user had molten plastic dripping on his cheek. This is a health and safety hazard so get in touch with support.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR GOOGLE PREMIUM ACCOUNT
Thank you for contacting us again. We understand that you want to check if the problem still exists, but we would recommend that you do not use the product again.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
At Meta Quest, we take health and safety seriously and we would rather that you not try this and if you have not done so already to get in touch with our Support Team for further assistance.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
@alvinos03 yes, but be careful. Put your finger over the proximity sensor so you don't have to have the headset on your face and you can smell /feel the area around the connector getting warm. Again, PLEASE BE CAREFUL.
good luck.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR GOOGLE PREMIUM ACCOUNT
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
