I have a huge problem getting in contact with support related to what kind of data that the headset send to Meta?
Why would I want to know that?
Since having a headset for business - I need to make sure that no information regarding what I have in the same room or streamed to the headset can be download by Meta.
According to policy, Meta will for instance record the surrounding and send data to Meta Server.
Meta Support points me to https://business.oculus.com/ - but this has been shutdown since Dec 2021. So can't get help there. Via Metas security Policy in Facebook it directs me to the regular Support - who directs me to the https://business.oculus.com/ .
It goes round and round.
Does anyone know how to get help in this subject?
Thank you very much for answering my post.
Problems with policies however, is that they are not really clear...
Environmental information and dimensions: We collect information about your physical environment and dimensions when you use a MPT Product. For example, when you set up the Meta Quest Guardian system to alert you when you approach a boundary, we receive information about the play area that you have defined. Learn more.
The "Learn more" link in the text takes me to a site where they explain what the safety guardian is and what it does - not what it can collect.
I guess for instance that when connecting to my PC via airlink, I will use a MPT Product which then gives Meta right to look at my surroundings since using a product of theirs.
Another bullet has the same result in my oppinion:
This means that if I use any MPT Product, and takes a screenshot of a future product of ours. Meta has rights according to their policy to save that picture.
Maybe I am interpretating the MPT Product wrong?
Is Airlink a MPT product?
I would love to get some clear answer on if I stream data from a PC I own, to the Meta Quest 2 Headset I own - Meta/Facebook will never, in person or computer, look at what I see. (ofc I guess I am not being clear enough here).
I'll read some more...
Please let us know if this helped! We love our VR family and privacy is very important to us!
I feel that was a strange reply on my post - telling me like I am 2 years old on how to click a link and where it takes me.
My question were simple enough: What data are meta logging.
Under #1 in the policy, the policy states:
"Environmental information and dimensions: We collect information about your physical environment and dimensions when you use a MPT Product"
I interpretate this as Meta are logging information on my physical environment.
Since the community can't tell me otherwise, this is what Meta does.
Hey, @Technoknit. We understand that you are wanting to contact support for a power supply that was meant for a different country. That's not what we want for our customers, and we'd love to see what we can do to get you back into gaming. Please click here to contact our amazing support team. They can help you with your power supply through live chat, email, or a callback option. We are always happy to help!