Hey there, Rocky! Issues like this must be so frustrating as it prevents you from playing as you normally would. Let us try and help where we can!
Firstly does this only happen with certain games or all of them? When did you first notice this issue happening? Here are some troubleshooting steps for you to try and see if it'll solve it for you:
If none of these options work, please submit a support ticket here and agent will be with you as soon possible to asset you with this issue.
Hey SaleIzKraja! It appears that you are inquiring about a previously mentioned issue, we understand how troublesome that can be and we'd love to help you get any issues resolved! Have you tried any of the troubleshooting steps that we recommended in an earlier post? Feel free to reach out to us if you have any further questions or concerns. We are always happy to help!