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When booting up my Quest 2 I get stuck in the boundary creator with no menu. Why? and How to Fix?

Chad-Broski
Honored Guest

When I start my oculus I get stuck in the boundary creator because there is no menu and after restarting I still have the same problem. how do I fix it?

13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Greetings! We definitely want to get you in VR, so let's see what we can do to get you out of that screen! To start off, a factory reset may help a great deal. Can you give that a shot and let us know how that goes for you? 


Please note:
-Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
-Performing a factory reset won't remove content you've purchased or downloaded from your account. (You will be able to re-download all content.)

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, we just wanted to check in with you to see if you were able to get past that screen. Please let us know if we can help further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

pv1pile
Honored Guest

I have the same problem. I have performed a factory reset, but the issue persists.

Hey there! We hate to hear that you're still having issues after factory resetting your device, and we definitely want to help.

 

Please reach out to our support team here, so we can look into resolving this issue for you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I’m having the same issue. I’m stuck in the boundary setup with no menu. How do I do a factor reset?

Hey misspatty.2022, we want to help all of our users get back into their headset via factory reset! Here is how to perform a factory reset:

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am having this issue as well. Factory reset did not resolve the problem. Please help! 

Hey Griddy, thank you for reaching out about these issues. being stuck in setup is something we have seen a few times, and we would love to assist you however we can. We really appreciate you attempting a factory reset! The next step would be to try in a different location, so try going through the setup in another room, on the other side of your building. or even consider a friends place down the street. (Or just another building anywhere) Sometimes another location will help the guardian not get stuck. We also wanted to clarify, were you able to setup the headset after performing the factory reset? Or are you stuck on the guardian setup after the factory reset?

Feel free to PM us any time if you want to get some direct support regarding this. Either way, we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey Griddy, Are you still having issues with your guardian boundary setup? Have you had the opportunity to try another room or location? We would love to see what we can do if you are still having issues, just let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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