01-20-2024 01:22 PM
I just bought a quest pro right controller. As soon as I paired it, my Q3 left controller disconnected. So I re-paired the left, and the right pro controller got unpaired. And again and again. I’ve tried rebooting the headset and updating the app. Still having the same problem.
Solved! Go to Solution.
01-23-2024 10:13 AM
Hey there, @reed.658440. We see you are having some pairing issues regarding your controllers. Having a working pair of controllers is quite important, and we would love to provide some information about this!
It sounds like you are wanting to have 1 Quest Pro and 1 Quest 3 controller paired to your Quest 3 headset. At this time, you would need an left and right controller of the same type, and cannot "cross pair" different types of controllers. If you are having issues pairing both a left and right Quest Pro, or a left and right Quest 3 controller, please let us know. We would love to assist however we can!
01-23-2024 10:13 AM
Hey there, @reed.658440. We see you are having some pairing issues regarding your controllers. Having a working pair of controllers is quite important, and we would love to provide some information about this!
It sounds like you are wanting to have 1 Quest Pro and 1 Quest 3 controller paired to your Quest 3 headset. At this time, you would need an left and right controller of the same type, and cannot "cross pair" different types of controllers. If you are having issues pairing both a left and right Quest Pro, or a left and right Quest 3 controller, please let us know. We would love to assist however we can!
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