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Where do I put the code in the website?

CoolFordKid
Honored Guest

When the headset says to enter a code after logging into your account onto a PC or mobile app and that doesn't happen, this is extremely frustrating and time consuming!  Looks like it's happening too often - FIX THE PROBLEM, META!  Same thing is happening to me right now and I'm losing my **bleep** mind trying to figure out what the problem is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there, @CoolFordKid! Not being able to login is certainly not ideal and we can look into this together so you may get into VR. With the pairing of the headset once the account setup steps are completed, the app may prompt to select a headset. If not prompted automatically, go to Menu > Devices on the mobile app. Select the headset.

  • If the headset isn't listed, make sure that the mobile device has Bluetooth turned on. If the headset still does not appear, uninstall and then re-install the Meta Quest mobile app.
  • If the initial setup is already complete, the pairing code will be found within the headset by going to Settings > System > About. 

We hope this helps, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We are just checking in regarding the pairing issue for the headset. If you still need assistance please contact us back and we can investigate further. Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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