cancel
Showing results for 
Search instead for 
Did you mean: 

Where have all my games gone!

michael.treon
Honored Guest

Finally updated to meta account but everything I purchased is gone! tried to reach out to support and no available representatives! you know what I have paid for just put it on my account. Reluctant to make any further purchases if they are just going to not allow me access to them in the future

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @michael.treon! That's not the kind of experience we want you to have! Having access to your purchases is super important to us. Just to make sure, have you double checked to make sure you are logging into the correct account? If you are logged into the correct account and your games are still missing, please send us a private message. We are here for you! Please select our name to get to our profile page, or click here . Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @michael.treon! We were just reaching out to see if you still needed help getting access to your purchases. If you still need some help, please let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?