07-25-2020 08:36 PM
Solved! Go to Solution.
01-05-2022 12:04 PM
I don’t think you’re understanding the problem, there is no 5 digit code popping up on the headset, I have two accounts one of which is my brothers who is set as the owner of the device and my account, I have logged into my account multiple times and no 5 digit code appears same for my brothers account
01-05-2022 02:18 PM
I have the same problem. My smartphone is saying "Looking For Headset", then asks for a 5-digit code.
There's no code or any other reaction in the headset. It just shows the home screen.
01-05-2022 02:26 PM
Have you found this inside your headset? I don't have Quick Settings in my Quest 2, and the About page does not contain Pairing Code item.
01-05-2022 02:40 PM
Hello NandoBogeymando,
We see that you are having issues finding your paring 5 digit code.
If your phone can't automatically pair with your Quest 2, you'll need to get the pairing code from your headset. Just put the headset on, and you should see the five-digit pairing code on display
If you are still experiencing issues with finding your code, feel free to private message us or submit a support ticket. - https://ocul.us/ContactSupport
01-05-2022 02:43 PM
Like I said, there is no 5-digit code "on display" or anywhere else, the headset doesn't react to the pairing in any manner and doesn't show anything it wasn't showing before.
01-05-2022 04:11 PM
Hi there! Thank you for adding your input into this thread. Let's see what we can do about this. Sometimes what has worked is doing a factory reset on your device, logging out of the Oculus app, deleting the app, reinstalling the app, and then paring your phone again. Hope this helps, if it doesn't please submit a support ticket here and kindly include all of the troubleshooting steps you have taken.
01-06-2022 03:40 PM - edited 01-06-2022 03:42 PM
So what I’ve read on Reddit if the account you’re trying to pair isn’t the admin/device owner you can’t pair it which is so stupid and the only way to change the admin is by factory resetting your oculus. Don’t even try asking for help on this useless forum page, Reddit gives better support than the actual oculus support team 🤦:female_sign:
01-09-2022 05:39 PM
i dont think you get us when we say THERE IS NO 5 DIGIT CODE SHOWING IN THE HEADSET, we have done all of the obvious steps you keep telling us to do over and over again. I've restarted my headset, my phone, deleted the app, reinstalled it, I've done everything i could think of and there is still no 5 digit code showing up. The only time i could pair it is when i first got it, but now since i haven't played it in a while its asking me to do all the steps again, and thats what we're getting stuck on.
01-09-2022 05:45 PM
If i factory reset will anything bad happen or no
01-14-2022 05:02 PM
OMG!!!! Do you guys not f'ing read the problem?????? THE CODE IS NOTE SHOWING UP IN THE HEADSET! WTF. I'm about to send this back!