07-25-2020 08:36 PM
Solved! Go to Solution.
09-03-2021 12:49 PM
Hey, I’m have the same problem but no one is understanding that the code isn’t popping up in the headset
09-04-2021 04:53 AM
The 5 digit code during set up should be getting generated during the setup, if it's needed. I know that with android phones or tablets there doesn't seem to be a need for a code. Or maybe that's because I've set up the headset before. IDK
09-06-2021 10:45 PM
Mine has never showed any code. Ever. Its rather irritating
09-07-2021 09:36 AM
Hello there! We are happy to help you complete the setup process with your Quest.
Please try the following steps:
Here is an article with more information on your set up (Quest Set up). Please let us know if this corrects the issue, if not you can submit a ticket for further steps (Support Ticket)
11-06-2021 09:58 PM
Hi! I can purchase and play games in headset and I'm logged in with my Facebook account, but it keeps telling me I haven't completed the setup. My android phone and ipod both with the Oculus app ask me to look into the headset for a 5 digit code but one never displays. How do I "complete the setup"?
11-07-2021 01:39 PM
Hey cttwn! We see you're being asked for a 5 digit code but can't seem to locate one. We can help with that. Click here for the steps to finding the 5 digit code. Be sure to start from the beginning and pay close attention to each step but, steps 1-4 are where the 5 digit code will be found. Let us know if you still need help once you're done with all of these steps and we will gladly get on it. Happy Gaming!
11-08-2021 10:27 PM
The problem is that 5-digit code is only displayed during the first connection to smartphone. It is NOT displayed when you want to pair with another smartphone. The only solution is the factory reset, but all your savings will be lost.
12-16-2021 01:35 PM
I found it in Quick Settings/ Settings ( upper left ) / About ( very bottom ) / Pairing Code. ( very bottom )
Ya gotta scroll to the very, very bottom of the About list. I don't know why this is so hard. I just spent an hour trying to pair one device. wtf
01-05-2022 09:31 AM
Thank you!! it shouldn’t have taken almost 2 days to pair a **bleep** phone to the quest 2 😂
01-05-2022 09:48 AM
RicelSmoke,
If your phone can't automatically pair with your Quest 2, you'll need to get the pairing code from your headset. Just put the headset on, and you should see the five-digit pairing code on display.
If you need further assistance feel free to submit a support ticket, we will be more than happy to assist you any way we can! https://ocul.us/ContactSupport