09-22-2024 12:33 AM - last edited on 09-23-2024 05:41 AM by KaminasWife
A couple of days ago, I received an email and alert in my headset stating that I had to verify my birthday or else my account would be suspended in 30 days. I have been told by Meta support in a chat that I had to submit an image of an ID so they could verify that the account is mine. The website they linked to me brings me to facebook, and then states that I must do it in the accounts centre, which then brings me to facebook, in an infinite loop. Does anyone know where I can actually submit my ID, because all I have been given is a link to a meta article that doesn't give me that information.
09-23-2024 05:47 AM
Hey @Nebroc12, we hope you're doing well! We've taken a look at your account and can see that you've been contacted via email by one of our support agents. Email is the best way to sort out this type of issue, so you're in good hands.
If you need anything else in the future, please don't hesitate to get back in touch. We're happy to help!
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