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White lines on a black background at the bottom of the Oculus Quest 2 screen

Yafox
Honored Guest

I noticed recently that white lines where there is darkness at the bottom of the screen, and if I look where is light the lines go away, pls help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey Yafox, and thank you for your patience! We noticed that you mentioned that you have white lines on your screen. We know how this can affect your VR experience, and we'd love to further look into this for you. Please answer the following:

 

  • Does the issue happen in the Home environment or with 3rd-party software?
  • Does it happen right away or after longer sessions of use?
  • Has the product been dropped or neglected?
  • Have you tried rebooting the headset?

We look forward to your response!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey, @Yafox! We just wanted to check in with you to see if you were still in need of assistance with the display issues that you were experiencing. If you still need assistance with this issue, please let us know in your reply. We're always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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