White/yellow spot in the same place in both lenses

[IanTheViking]

Can anyone tell me what to do?

I just bought a Meta Quest 2, used it for a few days and there is now suddenly a white/yellow spot in the same place in both lenses. It's not just 1 pixel, it's a weird shape, like a little circle with a tail.

I have tried taking a picture of each lens, but it's not easy.

What to do?
It will not go away, I have rebootet the headset several times, and it is still there 😞

[kojack]

This looks like sun damage, especially if both sides got it.

The Quest lenses are like magnifying glasses. If you let direct sunlight shine on the lenses, it will burn holes in the LCD screen VERY quickly (within minutes if not seconds).

If it is sun damage, there's no way to fix it, the headset would need to be replaced.

[MetaQuestSupport]

Hey there! We thank you for bringing this to our attention. We understand you just purchased the headset, and now you have a white/yellow spot on your lens. We know how this can affect your time in the VR world. No worries; we'll be happy to help you. So that we can look into this further, we ask that you PM us directly. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

[MetaQuestSupport]

Hey there! We're just following up with you to see if you still need assistance. If so, please PM us, and we'll assist. We hope you have a great day!

[IanTheViking]

Thank you for your follow up, I have sent PM as you advised

[MetaQuestSupport]

Hey there! Thank you for sending us a PM. Someone should be responding to you as soon as possible. We thank you for your patience as we get to it!

[IanTheViking]

I did not get a response

[MetaQuestSupport]

Thanks for the heads-up, looks like there was an issue within our system there. We'll be sure to send you a reply right away!