05-07-2024 10:29 PM
I am 14. I got banned because meta quest says I have been reported for being under 13. Now how do I prove that I'm 14? I don't have any ID. So their solution is a credit card. Sounds like a scam to me.
05-08-2024 12:30 PM
Hey @urmomscrush_2024. We would be happy to educate you on why we are asking for this. You can click here for further information. If you are still having issues after looking into this we would be happy to receive a private message so we can gather account information from you. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
05-09-2024 12:41 PM
Hi again, @urmomscrush_2024. We want to check in and see where things are. If you still need assistance or have resolved the issue, we would love to hear about it. Let us know at your earliest convenience. Take care for now.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset