Why can't +86 phone receive SMS verification code?

[second691551395]

I'm a quest3 user. And this is a very serious problemfor me and others who use +86 phone number. My meta account can't log in, because when I try to get the SMS verification code, it will always be :You've requested too many codes. Please try again later.

So I signed up for this new account to give feedback. My original account can't log in now. 

[kojack · Accepted solution]

+86 is the country code for China.

There are two issues with this:

1 - China is not a supported country for Meta headsets. The list of countries is here: https://www.meta.com/en-gb/help/orders-and-returns/articles/quest-supported-countries/

2 - China blocks access to Meta's servers. This makes using an imported Quest problematic (without a VPN).

I've seen reports of other services on the net having trouble with 2FA SMS with China too.

[second691551395]

Thank you for your reply. The problem is that the SMS service was available a few days ago. And it's suddenly not working. Is there a meta customer service contact channel to directly appeal account related issues？This is too painful for users who have already purchased some software.

[MetaQuestSupport]

Hey @second691551395! We have received your PM, and we'll be contacting you very soon, so please keep an eye out for that. We hope you have a great rest of the day!

[baicai0320]

I have the same issue as described in https://communityforums.atmeta.com/t5/Get-Help/Why-can-t-86-phone-receive-SMS-verification-code/m-p/.... Could Meta's official support assist me in logging into my Meta account so that I can use a 2FA app for two-step verification and avoid this problem in the future? Thank you.

[MetaQuestSupport]

Hey there! We noticed you also reached out to us via PM as well. As account security is a private matter, we'll be continuing this discussion there so we can help get you back to your account.

[jingbo]

I also have the same issue. And this is a very serious problemfor me. My meta account can't log in, because when I try to get the SMS verification code(+86 phone number), it will always be :You've requested too many codes. Please try again later.

So I signed up for this new account to give feedback. My original account can't log in now. 

I need your help.

[MetaQuestSupport]

Hi there, @jingbo! Making sure you're able to log in and access your account is a top priority for us, so we appreciate you bringing this 2-factor authentication issue to our attention! When you receive an error message that says you've requested too many codes, we highly suggest waiting for 24 hours before requesting a new code and trying again. If you're still running into issues from there, feel free to shoot us a PM! Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you! 

[MetaQuestSupport]

Hey, @jingbo! Hope you're doing well! We just wanted to touch base and ensure you've been able to get that 2FA code. If you're still running into issues, please don't hesitate to reach back out with a PM. We're here to help make sure you're all set!

[jingbo]

Hello MetaQuest Support Team, I'm Jingbo, and I'm still having trouble with the 2-factor authentication despite the 24-hour wait. My +86 phone number still isn't receiving the verification code. I am sending you a message privately. Thank you again for your reply