Why can't +86 phone receive SMS verification code?

[second691551395]

I'm a quest3 user. And this is a very serious problemfor me and others who use +86 phone number. My meta account can't log in, because when I try to get the SMS verification code, it will always be :You've requested too many codes. Please try again later.

So I signed up for this new account to give feedback. My original account can't log in now. 

[kccbx666]

I also encountered the same problem

My meta account can't log in, because when I try to get the SMS verification code(+86 phone number), it will always be :You've requested too many codes. Please try again later.

So I signed up for this new account to give feedback. My original account can't log in now.

I need your help.

[MetaQuestSupport]

Hi @kccbx666! Thanks for your patience, and welcome to the Meta Quest community! We know how important it is to be able to access your account.  When you receive an error message that says you've requested too many codes, we highly suggest waiting for 24 hours before requesting a new code and trying again.

In case the issue persists, don't hesitate and send us a PM. 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi there! We just wanted to touch base and ensure you've been able to get your verification code? If you're still running into issues, please don't hesitate to reach back out with a PM. 

We're here to help make sure you're all set!

[kccbx666]

It's still not possible

[robertxia]

I have the same problem.

I use +86 phone number.

My meta account can't log in, because I can't receive SMS verification code.But I could  receive SMS verification code 2 months ago.

So I signed up for this new account to give feedback. My original account can't log in now. 

Please help me.

[Lamplions]

I think this is a meta problem, many people complain that they get the error message "you requested too many codes", yesterday I also had this problem. I was able to solve this problem by disabling two-factor authentication by phone number in meta horizon, although I fell into another trap, I cannot return two-factor authentication by number. I would recommend that you include the authentication method "Authentication app" in the meta horizon, it is included in <avatar button -> three dots -> account -> password and security -> two-factor authentication>. And go in already using this method

[MetaQuestSupport]

Hey there, @robertxia! Keeping access to your Meta account is very important, and we would be happy to help you out!

With any 2FA issues with receiving texts, we recommend first double-checking your mobile device's settings and ensuring it is not blocking or filtering out the 2FA messages.

Next, review and ensure that the carrier you use is supported.

However, if you are still having issues with 2FA, we would be happy to review whatever we can to help get you back into your account. Feel free to message us directly from our Profile Page so we can collect further information about your issues while keeping your information private and secure.

[robertxia]

Thanks! But my original account can't log in now. How can I  include the authentication method "Authentication app" in the meta horizon ?

[jingbo]

With the help of official personnel, I have already solved the problem. The specific steps are as follows, hoping to help you: 1. Send a private message to MetaQuestSupport, describing the basic problem. He will help you report and request basic account information. 3. Official personnel requested necessary information via email for account data recovery. 4. Provide relevant information and wait for processing. 5. Official personnel will provide a recovery code for logging in. 5. Disable two factor authentication after logging in

[MetaQuestSupport]

Perfect! We are glad you were able to have your issue resolved through one of our other channels! If you have any questions, please let us know, as we are happy to assist! 😊