So I tried buying some shiny rocks the other day for my 2nd account and when I went to buy them in game, a screen popped up saying “Cannot Purchase Additional Content”. Can someone help me with this?
Hey holykat! We see that you are inquiring about not being able to purchase rocks on your second account. We would like to help you get pointed in the right direction. When it comes to secondary accounts, they are not allowed to make in-app purchases for shared games. This is currently not a feature we have. Only the account that owns the game is able to do this. In order to make purchases on secondary accounts you would need to purchase the game again for that account. We hope this has helped answer your question. If you would like to see these features added to our device or have other suggestions, you can always post them here on our Ideas forum page.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Im having quite the same problem but it says cannot use this feature with this functionality of steam link or something on the lines of that, i just used 25 dollars on steam just to not be able to buy shiny rocks, ive tried buying from the games store too but no luck with that since couldnt find the shiny rocks.
Unfortunately if the issue is within Steam, you may need to contact their Support Team. You could also try reaching out to the Gorilla Tag Team to see if they can help out.
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
Hey there! All you need to do is make sure you have the game installed on both accounts, rather than using app sharing services, as shared-apps can't have additional purchases made on them.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
