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Why can't I redeem a referral?

Honored Guest

My friend from a Facebook Forum suggested that I take advantage of some of the Holiday offers and get an Oculus Quest 2.  So I did.  I set it up this morning and tried to redeem her referral code and was told "This Facebook Account has already set up a device".  Nowhere was I informed that I could not use a referral after I set up my account.  It's confusing.  And when I use the automated help responses it stops when I select "Redeem Referral".  Help me, please.  


Link I was using is . . . .


Honored Guest

Wish this question would get answered.  I have the same issue.

Honored Guest

I too have the same question.

Honored Guest

The only way to get your credits is if the person you referred buys the system online. the credits will not work if you buy the system in a store unfortunately. 

Honored Guest

My following referral link is not working either, the new device suppose to be in referees fb friend list before clicking the link?

Link : 

That is not what it says or I don't understand


Honored Guest

Same I really need help with this

Honored Guest

I tried everything from looking at my account settings to even calling and asking the workers

Hey there, @Foxywolf654. We hate to hear you're having some issues being able to complete a referral, and we would love to look into this further with you! So that we're able to gather more details, please shoot us a PM! To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Also, remember you must be signed into the community first to send us a private message. We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! Just passing by to see if you're still having issues with your referral. We want to make sure we can get a better look into this for you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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