08-13-2024 01:53 AM
We have downloaded and allowed app on supervision, but he still can’t play as keeps getting the Message - unable to function without the request of granted permission - can anyone help us with this ? What do we need to do ?
08-13-2024 03:15 AM
Hi @lottieloo.448716 🙂
maybe your teen cant access Onward because it's 18+ game.
08-13-2024 03:28 AM
Thanks - actually it is a 16 plus and I have said can play it
08-13-2024 04:09 AM - edited 08-13-2024 04:15 AM
Sorry, in my country(Germany) it's 18+.
So, if you actually being allowed to play it but it doesn't work, you can ask support for help.
Send a PM @MetaQuestSupport
click on the name to visit their profile page, then click the "send a message" button.
08-13-2024 02:59 PM
Hey there, @lottieloo.448716! We have received your PM and will continue assisting through there. Have a wonderful day!
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